Responsible for the execution of the technical services with high level of team spirit to support in maximizing the business efficiency, enhances the company image and sustain our customer satisfaction level.
- Perform technical services and/or integrated solutions’ projects.
- Preparing technical documentations for projects and handling projects requirements.
- Contacting with customers for any questions or problems from his side and handling them.
- Collecting and analyzing needs, followed by researching and recommending appropriate solutions.
- Perform the hands-on work required to build, configure, test, and deploy the agreed technical solutions.
- Study all technical certifications required to best serve our customers and be up to date with new technology trends in the market.
- Support the Commercial team when required technical information.
- Assist in the execution of POCs when needed.
- Align with the Commercial team about the services we have in our portfolio and update them regularly on the new products and solutions knowledge.
- Handling value added services towards segmentation concerning products and solutions consultation, technical presentation services and assessments.
- Proficient understanding of Failover and Disaster Recovery
- Holding Storage & Disaster recovery Solutions Dell/EMC Certifications
- Must be familiar with designing enterprise wide backup/storage solutions, modification to existing backup/storage configurations, and evaluating new backup/storage technologies.
- Strong knowledge of backup – DellEMC, (IBM Spectrum Protect is a plus)
- Demonstrated planning, designing, and deploying competencies with Dell EMC XtermeIO, Isilon.
- Demonstrated planning, designing, and deploying competencies with Dell EMC Data Domain, Networker and RecoverPoint disaster recovery solutions.
- EMC Implementation Engineer, RecoverPoint/SE
- EMC Implementation Engineer, Data Domain
- EMC Implementation Engineer, Networker
- EMC Implementation Engineer, Isilon
- EMC Implementation Engineer, XtermeIO
- Bachelor’s degree in Computer Science or a related field
- 3-5 years of experience working with Backup, Storage and Servers
- Full time job
- Technical Department- Service unit; Infrastructure unit
- Service unit Head- Infrastructure
Supports sales productivity and deal flow by designing security solutions and initiates service recommendations and educates customers on how each will provide business value. This person collaborates with sales and technical resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers. Responsible for achieving a profit and productivity quota made up of the combined expectations of the sales resources, market, and/or channel supported.
- Proactively scopes the technical solution required to address customer requirements, assesses customers’ needs, and recommends solutions that optimize value for both the customer and the firm.
- Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
- Coordinates closely with the sales account manager and technical team to align solution design with customers’ business requirements.
- Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
- Present the solutions to the customers and prepare the technical offer for the solution and the cost sheet.
- Verify and confirm that the offer received from the distributor or vendor includes all components needed as per approved design.
- Provides awareness of solutions and product knowledge and technical acumen to sales team.
- Opportunistically pursues additional business development opportunities within customer firms. And collaborates with sales to ensure these opportunities are effectively covered.
- Advise whether the opportunity requires a POC and define the guidelines of the scope of the POC.
- Build long-lasting relationships with vendors and customers.
- On-going study of trendy solutions and get all certifications required as per business needs and strategy.
- Engineering/Computer Science Bachelor degree is a must.
- Previous experience as a Pre-Sales Engineer in Security area for at least 3 years.
- IT industry knowledge is a must.
- Technical certifications related to the unit specialization.
- Ability in delivering client-focused solutions to customer needs
- Customer focused
- Possesses strong product/technology/industry knowledge
- Communication skills
- Presentation Skills
- Product and industry mastery, competitive awareness
Create long-term, trusting relationships with our customers and new customers in the banking sector. His/Her role is to maximize revenue and achieve sales target regarding the Banking sector with all its accounts, and the overall management and supervision of the performance of the sales team within this sector.
- Supervise, develop and support Account Managers in his sector to ensure client satisfaction.
- Manage multiple accounts; develop positive working relationships with all customer touch points.
- Drive client retention, renewals, upsells and client satisfaction.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Build sufficient potential of qualified opportunities to secure achieving the targets and provide realistic forecast of current and future business.
- Prepare reports on account status.
- Qualify opportunities, prepare proposals and work positively with the bid management team in the production of professional proposal in the line with the Proposal Preparation Process.
- Negotiate contracts and close agreements to maximize profits.
- Respond to incoming RFP by preparing financial proposals and agree with the customers the payment terms according to the company rules.
- Acquire and develop good level of Knowledge about allocated market segments IT needs and trends, allocated products, and competing products.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Collaborate with all teams in the company: pre-sales, technical, project management, and purchasing to fulfill customer needs and meet expectations.
- Gather information about the market needs and competition and be aware of all sales techniques.
- Monitoring/following up the project cycle starting from initiation of the lead until the project sign off and assist in any milestone if needed.
- in related field; IT Management, Business administration, etc.
- Previous experience as a Senior Sales Expert/Account Manager in the Banking sector for at least 5 years.
- IT industry knowledge is a must.
- Know how of the banking language.
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
- Leadership skills.
- People Management.
- Decision making.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Self-motivation.
- Excellent listening, negotiation and presentation skills.
- Strong verbal and written communication skills.
- Forecasting and reporting skills.
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